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First Order Deal! Flat 10% OFF above ₹1799 – Code: WARMWELCOME
First Order Deal! Flat 10% OFF above ₹1799 – Code: WARMWELCOME

Frequently Asked Questions

When will a product be in stock?

Please input your email on the product page and you'll be notified via email when in stock.

I want to know about returns

Please kindly log on to our returns portal or view our returns policy (see our footer for the links).

Can I pick up my order from your shop?

We don't offer a click & collect service as yet. We can have the order delivered to you.

I have an order related query

Please WhatsApp or call us on 7506839062 so we can serve you better on this.

I want to list my product on Petsy

Please send us an email on info@petsy.online

I have a question about the loyalty program

Please WhatsApp us on 7506839062 or call us on 08069601200 so we can serve you better on this.

Need Further Help?

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+91 7026392424

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FAQs

We work super hard to make sure your parcel is dispatched from our warehouse usually within 24-48 hours. Some items may take longer to ship such as bedding etc or items shipped directly by a brand. Tracking information for your shipment will always be shared with you for updates.
On the bottom right corner of the website, there will be a red icon. Click on that icon, and log into your account. You will be able then see your points balance and also the vouchers you can redeem with your points. Once you have selected your voucher, click on redeem and you will have a coupon code which you can use.
No, not all items are returnable or exchangeable. Every product page will outline this.
Please kindly log on to our returns portal on this link
Do checkout our deals page for awesome discounts and offers!
Prepaid orders above Rs 750 (post any discounts applied) are free of charge for delivery. Any prepaid orders below Rs 750 have a flat Rs 50 charge on them.
You can call us on 08069601200 or alternatively WhatsApp us on 7026392424
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